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Cedar Park, TX
Mark López
Program & Operations Manager · PMP
Turning complex global supply chains into reliable, measurable operations.
- Years in operations
- 25+
- Countries managed
- 23
- Inventory transitioned
- $100M+
About
Operations leader, builder, and metrics person.
I'm a PMP-certified program and operations manager with more than 25 years of experience leading global supply chain transformations, vendor transitions, and multi-location business operations.
From service parts planning at Dell across Canada and Latin America to founding and running my own companies in Texas, I build the metrics, processes, and teams that turn strategy into dependable execution.
I'm fluent in English and Spanish and most at home where operations, data, and people meet.
Education & credentials
- PMP — Project Management Institute
- BPI Process (Yellow/Green Belt), PM3 & Advanced Negotiation
- Business Administration & Accounting coursework — University of Miami
- A.A. Business Administration — Miami Dade Community College
- AI training — Coursera
- AI training — ChatGPT, Claude AI, Gemini, Lovable, and Microsoft Copilot
Honors & awards
- Dealer of the Year, #1 Sales — The Shading Company (2018)
- Bronze, Silver & Gold Awards — Dell Technologies
- Employee of the Quarter (multiple) — Dell Technologies
- Original Winning Ways Team Member — Dell ESD
Experience
Two decades across global logistics and business ownership.
Jul 2026 — Present
Logistics PM
B2 Americas · Cedar Park, TX
- Multi-country logistics liaison for operations and field service, owning import/export compliance for service parts across LATAM.
- Building a regional KPI dashboard that gives senior executives a single view of performance.
Jul 2015 — Jul 2026
Operations Manager / Owner
Kitsch Event Styling · Cedar Park, TX
- Directed all core operations — sales pipeline, bookkeeping, quarterly taxes, payroll, inventory, and procurement.
- Managed onboarding and scheduling while partnering with clients on creative solutions.
Jul 2015 — Jul 2022
Operations Manager / Owner
The Shading Company · Cedar Park, TX
- Ran installation logistics across four Texas cities and led commission-based sales reps, sustaining $500K in annual sales.
- Earned Dealer of the Year (#1 Sales) after integrating CRM, project management, and digital marketing.
Sep 2010 — Jul 2015
Partner / President
Cortina Shading Systems, Inc. · Cedar Park, TX
- Wrote the founding business plans and set up operational and financial workflows; negotiated Texas-wide vendor contracts.
- Directed sales strategy from 2012–2015 and negotiated a successful partner buyout.
Jul 2003 — Apr 2014
Program Project Manager, Service Parts Operations
Dell Technologies · Round Rock, TX
- Led cross-functional teams through complex supply chain transitions across 20+ international markets.
- Presented quarterly business reviews and root cause analyses to executive leadership; led OSHA certification for LATAM facilities.
Jun 1999 — Jul 2003
Planner / Sr. Analyst
Dell Technologies · Round Rock, TX
- Built fill-rate metrics for service delivery in Canada and Latin America.
- Kept service levels above 98% while holding inventory under forecast.
Skills
Core competencies.
Supply Chain & Logistics
- Vendor Transition
- Inventory Planning
- Outbound Returns
- Service Parts Management
- Import/Export Compliance
Financial & Operations
- P&L Oversight
- Budgeting
- Vendor Negotiations
- Contract Management
- Cost Reduction
Project Leadership
- PMP Certified
- Cross-Functional Leadership
- SLA Management
- Continuous Improvement
Performance Analytics
- KPI Development
- Root Cause Analysis
- Process Mapping
- Quality Audits
Software & Tools
- Salesforce
- QuickBooks
- Servigistics
- MS Office Suite
- DocuSign
- CRM Integrations
Languages
- English (fluent)
- Spanish (fluent)
Projects
Selected work.
Project title
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Project title
One or two sentences on what you built or led, and the result it delivered.
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Highlights
Results that held up.
99% SLA
Latin America vendor transition
Led an end-to-end regional vendor transition across 23 countries, managing over $100M in inventory while beating the target service level.
7-figure
Defective parts disposition strategy
Designed a local disposition strategy for defective parts that delivers seven-figure annual savings — and is still in operation.
99.7%
Record logistics service levels
Managed logistics vendor contracts with a $20M annual budget across 23 countries, hitting record Next Business Day (99.7%) and Same Business Day (99.2%) service.
100%
Canadian parts availability
Established daily substitution workflows for Canadian service parts planning, achieving the first-ever 100% daily parts availability.
$500K
Multi-city Texas operations
Directed installation crews and sales reps across four Texas markets, tying together CRM, QuickBooks, and web strategy to sustain annual revenue.
Buyout
Business transformation
Built the business plans, operating architecture, and metrics for Cortina Shading Systems, then led sales and negotiated the partner buyout.
Contact
Let's work together.
Open to program, operations, and supply chain leadership conversations — in English or Spanish.